Organization & Management (OM)
Organization & Management (OM)
Full Marks: 100
Module A: Fundamentals of Organizational Behavior and Environment
- Major components of internal and external organizational environments
- Effects, significance, and impact of environments on an organization
- Formal and informal organization
- Developing a sound organizational climate
- Organizational structure and design
- Technology and people, quality of work life
- Organizational behavior in banks and NBFIs
Module B: Basic Management Concept, Environment and Process
- Management functions and business value creation
- Policies, practices, and procedures influencing group/individual dynamics
- Patterns of management analysis
- Internal and external environments
- Management processes: Planning, Staffing, Organizing, Leading, Controlling
- Time and stress management
- Control systems: processes, critical control points, standards, benchmarking
- Control techniques: budgeting, time-event analysis, balanced scorecard
Module C: Staffing and Human Resource Management in Banks & NBFIs
- Nature and purpose of staffing: recruitment, selection, appointment, placement
- Training: on-job and off-job, performance appraisal and PMS
- Job analysis, evaluation, compensation and employee benefits
- Career and succession planning
- Grievance handling and disciplinary actions
- Soft Skills: definition, difference from hard skills, types, and importance
- Soft vs. hard assets, practical applications in office and business
Module D: Employee Motivation and Leadership
- Human factors in management and motivation theories: Maslow, ERG, hygiene, expectancy, equity, goal-setting, McClelland
- Special motivation techniques and job enrichment
- Leadership: definition, traits, styles, and behaviors
- Approaches: situational, contingency, transactional, transformational
- Team building: skills, emotional intelligence, group dynamics
- Formal/informal organizations, quality circles
- Conflict management, interpersonal communication, counseling
- Negotiation: skills and processes
Module E: Organizational Ethics
- Organizational ethics and ethical principles in management
- Ethics in banking
- Code of conduct in banks and financial institutions
© 2025 Organization & Management Syllabus