bpexam@ibb.org.bd
02-55112857, 55112858, 55112859, 55112860
01618886088, 01310326029
IBB
Online Application
E-learning
Journal
home
about us
council
membership
Syllabus
Result
Gallery
Annual Report
Faq
contact
NOTICE 📢
Home
About us
Council
MemberShip
Syllabus
Result
Annual Report
Gallery
FAQ
Contact
Sign In
Online Application
E-learning
Journal
IBB rights reserved
Business Communication in Financial Institutions   (BCFI)
Business Communication in Financial Institutions (BCFI)
Full Marks: 100
Module A: Theory and Process of Communication
Meaning and Importance of Communication, Business and Banking Communication
Principles of Business Communication
Process of Effective Communication (Model)
Factors Affecting Communication
Ethics in Communication
Module B: Classification and Methods of Communication
Major Types: Verbal, Non-Verbal, and Visual Communication
Other Types: Downward, Upward, Horizontal, External, Internal, Formal, Informal
Oral and Written Communication, Spoken Communication, Listening
Module C: Applications to Specific Letter Situations
Good-News and Neutral Messages: Inquiry, Order, Claim, and Adjustments
Bad-News Messages: Refused Request, Adjustment Refusals, Credit Refusals
Persuasive Written Messages: Sales, Collections
Strategies in the Job Search Process
Module D: Fundamentals of Business Letters and Report Writing
Application Letter, Effective CV Writing, Thank You Letter
Complaint, Inquiry, and Persuasive Letters
Formal Letter Formats for Official Authorities
Business Proposal, Short Report Structure, Long Formal Report
Module E: Fundamentals of Presentations and Electronic Media
Structuring and Usage of Graphic Aids in Presentations
Conducting Presentations
Email Writing for Internal and External Communications
Do’s and Don’ts of Using Social Media Professionally
Module F: Standard and Physical Aspects of Communication
Effective Listening and Public Speaking Skills
Body Language, Spoken and Written English
Group Discussion, Conducting Meetings and Interviews
Networking Etiquette
Communication in Non-Bank Financial Institutions and Banks of Bangladesh
© 2025 BCFI Syllabus Summary
Download File