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Business Communication in Financial Institutions   (BCFI)

Business Communication in Financial Institutions (BCFI)

Full Marks: 100

Module A: Theory and Process of Communication

  • Meaning and Importance of Communication, Business and Banking Communication
  • Principles of Business Communication
  • Process of Effective Communication (Model)
  • Factors Affecting Communication
  • Ethics in Communication

Module B: Classification and Methods of Communication

  • Major Types: Verbal, Non-Verbal, and Visual Communication
  • Other Types: Downward, Upward, Horizontal, External, Internal, Formal, Informal
  • Oral and Written Communication, Spoken Communication, Listening

Module C: Applications to Specific Letter Situations

  • Good-News and Neutral Messages: Inquiry, Order, Claim, and Adjustments
  • Bad-News Messages: Refused Request, Adjustment Refusals, Credit Refusals
  • Persuasive Written Messages: Sales, Collections
  • Strategies in the Job Search Process

Module D: Fundamentals of Business Letters and Report Writing

  • Application Letter, Effective CV Writing, Thank You Letter
  • Complaint, Inquiry, and Persuasive Letters
  • Formal Letter Formats for Official Authorities
  • Business Proposal, Short Report Structure, Long Formal Report

Module E: Fundamentals of Presentations and Electronic Media

  • Structuring and Usage of Graphic Aids in Presentations
  • Conducting Presentations
  • Email Writing for Internal and External Communications
  • Do’s and Don’ts of Using Social Media Professionally

Module F: Standard and Physical Aspects of Communication

  • Effective Listening and Public Speaking Skills
  • Body Language, Spoken and Written English
  • Group Discussion, Conducting Meetings and Interviews
  • Networking Etiquette
  • Communication in Non-Bank Financial Institutions and Banks of Bangladesh

© 2025 BCFI Syllabus Summary